How do I cancel my subscription?

Important: Cancelling a pre-paid subscription does not cancel and refund any shipments that have already been created, it simply stops your subscription renewing.

If you have made a checkout in error, please drop us a line to and we will be able to refund your shipments.


We'd really rather not see you go! If you're having trouble or a bad experience give us a shout here and we'll do our very best to help you out.

But if your mind's made up we won't get in your way...

  1. Log In

  2. From your account page click ‘Edit’ under the ‘Your Subscriptions’ section.

  3. At the bottom of this page click 'Cancel Subscription'

You can re-activate your account again at any time by logging into your account page and visiting the same area:

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