Important: Cancelling a pre-paid subscription does not cancel and refund any shipments that have already been created, it simply stops your subscription renewing.
If you have made a checkout in error, please drop us a line to [email protected] and we will be able to refund your shipments.
We'd really rather not see you go! If you're having trouble or a bad experience give us a shout here and we'll do our very best to help you out.
But if your mind's made up we won't get in your way...
- Log In
- From your account page click ‘Edit’ under the ‘Your Subscriptions’ section.
- At the bottom of this page click 'Cancel Subscription'
You can re-activate your account again at any time by logging into your account page and visiting the same area: